We want you to be just as happy with your Msmetics products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange in the first 3 days from the delivery date. All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt.
Please note, only items purchased on msmetics.com will be accepted. If your items were purchased from a distributor, please contact that distributor directly to know if they acccept returns.
Send an email to email@example.com . Please allow our Team up to 48 hours to approve this request. You will receive return information via email once this step has been completed.
All return and exchanges will be handled on a case-by-case basis. The return shipping cost will not be covered by Msmetics, please save your return tracking number.
Please allow 1-2 business days once Msmetics has received the returned package to process your return or exchange. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.